Questions your customers may ask about UFH

Questions your customers may ask about UFH

Your customers will always have questions, particularly if they are considering UFH for the first time. So it’s useful to have an understanding yourself of what these might be so that you can reassure them that they are making the right decision! Here are some typical questions:

How will it reduce heat loss in my home?

Underfloor heating prevents downward heat loss, below the underfloor heating pipe you will have insulation. This, combined with insulation around the outer perimeter of the room can really help to lock in heat
and prevent it from being lost!

Is underfloor heating more expensive than conventional heating systems?

Underfloor heating is fast becoming the number one choice of heating system – which means that it’s much more affordable to incorporate than it’s ever been! It’s a great alternative to conventional systems e.g. radiators because it’s more energy efficient and therefore longer-term there are cost savings in bills.

What are the differences between electric and water underfloor heating systems?

Electric underfloor heating is advised for smaller areas – it’s low build up height means that it’s especially suitable for renovation projects. It has pretty quick reaction times which also means that it has good heating economy. Electric underfloor heating can be used for two different heating methods – as a primary heating source, or as a background heat. And it can be installed under tiles, stone, laminate, wood and vinyl flooring finishes!

Water underfloor heating offers homeowners complete control and high comfort levels. As well as the usual benefits of underfloor heating; freeing up walls, improving air quality and cleanliness and being low maintenance, wet increases efficiency and saves more energy. A number of factors will influence the decision over which components are required for any given type of application with wet underfloor heating. Some of these factors include the number of rooms to be heated, the size of the rooms and the floor construction of the property. 

Are underfloor heating systems straightforward to install?

Underfloor heating is very flexible and easy to install. It can be simply added to an existing building, maybe as just part of a kitchen extension. It can also be installed as the main heating system for a new build project or a renovation. Underfloor heating can be used alongside traditional radiators or as a primary heating system for a property using either a traditional boiler or any renewable heat source, such as a ground source or air source heat pump.

Is there any maintenance required and what happens if there is a problem?

Once installed and correctly commissioned, an underfloor heating system will continue to operate by itself. Therefore, there is no ongoing maintenance that is required. Any maintenance that is required will be above ground level at the central manifold which should be installed at an easily accessible position within the house. By choosing a professional to install an underfloor heating system, and a reputable supplier, homeowners will have the confidence that there is the expertise there to quickly locate and fix any issues should they arise.

How will incorporating renewables with underfloor heating benefit my home?

Heat pumps are becoming an increasingly popular alternative to traditional fossil fuel heating systems because they are a more efficient and environmentally friendly way to heat a room or building. Both ground and air source heat pumps can be easily retrofitted or incorporated into new build and seamlessly combine with underfloor heating systems – making the best use of available space. They also have a huge effect on running costs because they use renewable energy rather than fossil fuels and also provide environmental benefits because they emit no noxious gasses or contain dangerous/explosive substances, making them much safer and sustainable. The price of fossil fuels is ever increasing because they are diminishing, so by installing a heat pump a homeowner would be future-proofing supply.

Your customers may not know that they could qualify for the Renewable Heat Incentive (RHI) too – this is a government initiative that is designed to encourage the adoption of renewable energy systems in the UK. The incentive provides heat pump owners with quarterly tax free index payments for 7 years which help to recoup the cost of installation.

For more information or a free quotation from our experienced sales team,
call 01283 850040 or email

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Homeowners are increasingly opting for underfloor heating throughout their properties, particularly in their kitchens and bathrooms. Depending on heat loss